Barrier Mapping Tool Barrier Mapping Tool Step 1 of 3 33% This Barrier Mapping Tool was created by people from culturally and linguistically diverse (CALD) backgrounds with disability living in Townsville in consultation with key organisations. We tested the tool to find out what kinds of things prevent us from better welcoming people from CALD backgrounds with disability into our communities. Use our tool to identify barriers in your community. In our process we identified 6 barriers that we think might be common in many communities. The barriers identified in Townsville included: Lack of Trust It’s hard to ask for help Others may make assumptions about the help required Language barriers Lack of connection Unwelcoming attitudes In your community you may identify different barriers. Find out more about our experiences in Townsville at the end of the tool. How To Use This Tool Mapping Barriers is an easy-to-use tool to Work together with different people Create shared understanding of what works and what does not work Identify possible solutions and create more welcoming communities for all. No matter who you are: a local business a not for profit agency a local community centre a chain of businesses spanning the country or a group of neighbours coming together to create a more inclusive society that benefits all of us, you could use this tool to make your office/business/activity/service welcoming. Inclusive communities are: more peaceful more productive more creative and flexible more resilient Making a more inclusive society it is up to us to. We all work need to together to make the necessary changes required. Perhaps you are keen to map the barriers in your community? There 5 steps: Invite people into conversations Organise a meeting Work out what works and why Work out what the barriers are Decide on the actions you can take together When we talk about barriers, we would like you to think about barriers that arise from lack of knowledge, fears or learned attitudes, as well as physical barriers. Barrier Mapping is a great way to get together with people in your communities, learn from each other and work together to make the world (or at least your neighbourhood, workplace or community group) a more inclusive place. Mapping Barriers in 5 Steps This tool focuses on people from CALD backgrounds with disability. At the end of the tool we share some of the common barriers and possible solutions identified in Townsville as a result of this 5-step process. They might be useful for you. Invite people into conversations Start by having individual conversations with people from CALD backgrounds with disability. Know that people are the experts of their own lives! Sometimes they may need sensitive prompting to identify their particular needs in order to participate in a conversation/consultation/community meeting. Find out what the issues are If you are planning a community meeting, invite those people. Ask what they need to feel safe. Ask if there are any barriers that might stop them from coming to the meeting. Maybe they need interpreters, transport, child care, or a personal support person to assist with physical and cognitive difficulties Make sure you have the meeting at a safe, accessible place for people to come to. You may need to consider ways that you show recognition for people’s time, efforts and expertise. Next have individual conversations with other stakeholders: your work colleagues if the conversation is about a workplace; your neighbours if this is about your street; or the staff and volunteers at your community centre, if that is the subject of the barrier mapping exercise. Find out what the issues are Organise a community meeting Be clear about the purpose! (This meeting is to …) Be clear about location, timings and dates Be clear at the beginning on how you all work together. Ground rules for the meeting could include: respect for each other, people who experience the barriers are the experts on their impact, everyone’s ideas are welcome. Work out what works and why? Start with focusing on what works because that’s a positive start: Where and when have you felt welcome? What happened to make you feel welcome? Work out what the Barriers? Where/when have you felt unwelcome? What happened to make you feel unwelcome? What things have stopped you from taking part? Decide on the actions you can take together Remember that most often the people in the room are the experts who can find the solutions. Have a can-do attitude Take your lead from the experts Listen for passions and interests Make the actions real, the goals S.M.A.R.T. (Specific, measurable, actionable, relevant, time-bound) Write, draw or record your actions/goals Agree on a timeframe for actions to happen! Make sure you make time to celebrate your successes. Want to learn more about some common barriers and some possible solutions? Click next. Some common barriers and possible solutions In the first half of 2018 the Townsville Multicultural Support Group tested the 5 Barrier Mapping steps outlined previously to learn more about what works when it comes to welcoming people from CALD backgrounds with disability, particularly those who are new refugees. Below we’ve outlined their findings.1. Lack of TrustPeople from CALD backgrounds with disability, and in particular former refugees with disability, may find it hard to trust people and services. A history of trauma can significantly contribute to that lack of trust. People may also have had poor experiences with other services because they have not felt welcome. Check the box next to any of the strategies you currently use, or plan to use, to build trust. You can select as many answers as you like. Show empathy and compassion Acknowledge and validate the persons’ experience Make sure you record people’s stories so they have an option to talk about it again or not Train interpreters and bicultural workers in the words needed for your particular area of work If you'd like to learn more about building trust, go to the Skill Up page in the Learning Portal. 2. It’s hard to ask for helpAsking for help can be hard for a range of reasons, including cultural reasons. There may be stigma and shame associated with having a disability and with seeking help. People might feel that it is their responsibility, or the responsibility of their family, to provide all of the support and care. Check the box next to any of the strategies you currently use, or plan to use, to make it easier for people to ask for help. You can select as many answers as you like. Provide education and information to help people understand the Australian system Help people understand what supports are available Help people understand their rights to receive care Acknowledge the role of family and the importance of family in any support plan If you'd like to learn more about what you can do to make it easier for people to ask for help, go to our Learning Portal.3. Others may make assumptions about the help requiredPeople within services may be inclined to make assumptions if they don’t take time to access an interpreter and understand the individuals’ needs. People within services may also make assumptions about the issues and needs of the person with a disability based on cultural bias. Check the box next to any of the strategies you currently use, or plan to use, to avoid making assumptions. You can select as many answers as you like. Ensure an interpreter is available Actively listen and reflect carefully Ask Questions carefully Provide opportunities for the person to explore the kind of help they might need Ask yourself regularly if you are making assumptions Ask the person what services or community group they are engaged with If you'd like to learn more about what you can do to avoid making assumptions, go to the Skill Up page in the Learning Portal. In particular you might want to check out the section on Improving Communication.4. Language BarriersPeople are unaware of the support available when information is not provided in their language. Conversations can easily go wrong when interpreters are not involved. Family members or friends generally do not make great interpreters. Check the box next to any of the strategies you currently use, or plan to use, to overcome language barriers. You can select as many answers as you like. Check if a person with a disability is literate in his/her first language. If not, provide access to visual aids and verbal information Provide written information in a range of languages Register for TIS (Telephone interpreter services) and display the number in your office Explore who is available to assist in the local community Explore the capacity to contract a worker from another service Avoid use of jargon and acronyms If you'd like to learn more about what you can do to overcome language barriers, go to Improving Communication in the Skill Up section of the website.5. What help is out there and where can I go?People are unaware of what support they can access in the community. They don't know about programs or services available. Check the box next to any of the strategies you currently use, or plan to use, to make it easier for people to find help. You can select as many answers as you like. Target your message to connect with and provide information to different communities Make your approach safe, respectful and accessible to people with disability in the different communities In your approach, use images, including images of people from different communities with visible disabilities If you'd like to learn more about what you can do to make it easier for people to find help, go to our Explore page in our Learning Portal.6. Will I be welcome?Sometimes people don't feel welcomed by a service or organisation. Check the box next to any of the strategies you currently use, or plan to use, to make sure people feel welcome. You can select as many answers as you like. Think about whether your own service is welcoming Ask people what you can do to be more welcoming Critically consider ways to improve a welcome Use the Self-Audit Tool Go to the videos on our Listen page and see what others are doing to welcome and include people from CaLD backgrounds with disability.