Self-Audit Tool Self-Audit Tool There are so many 'Ways to Welcome'. All of us can do more to create welcoming and inclusive communities. This Self Audit tool was created by people from culturally and linguistically diverse (CALD) backgrounds with disability living in Geelong. It provides tips and links to further resources to help you dig deeper. You can also find more information though our Learning Portal. Step 1 of 5 20% Welcome me - A smile is everything to usDo you greet people with a smile?YesNoUnsureDo you always have a welcoming, friendly and respectful attitude when we come to your community organisation or business?YesNoUnsureIf you'd like to learn more about what you can do to create more welcoming, friendly and respectful environments, go to the Reach Outpage in our Learning Portal.Do you have signs, posters, pamphlets and booklets in languages other than English in the reception and other areas?YesNoUnsureSeeing ourselves in advertising, promotion and images makes us feel valued and recognised. Having images of lots of different people gives a message of inclusion and a feeling of welcome. This is true even if people cannot see their own cultural group or people with their specific disability.Do you use international signs to direct people to toilets, exits, and dangers?YesNoUnsureWant to know more? Check out this document on international signs.How accessible is your service? Do you have - A ramp? Accessible and clean toilet facilities? Easy to read information? Information in braille? Braille signage? Display and Interpreter Sign? Display of Auslan sign? Making your services accessible to people with different disabilities may require a range of adjustments to your environments, procedures and practices. This guide by the Human Rights Commission is a good place to start. Work with me – we are individuals please treat us that wayI am an individual with my own story. Do you - Listen actively Show curiosity Feel with people If you would like to know more about how to better connect with people from CaLD backgrounds with disability, check out Learning Empathy in the Skill Up section.Do you show patience? Do you - Give me the space and time to tell my story? Give me the time to understand what you have said and to respond? Patience is a great cross cultural skill, Learn more about it by clicking here. Do you know how to communicate with me if I don't speak English? Yes No Working with an interpreter requires knowledge and skills. Check out the ‘Working effectively with interpreters’ work book on our Improving Communication Skills Page.When you think about my culture, my language, my disability, my religion and my gender, do you ask me - Would you prefer a man/woman to work with you? Do you need an interpreter? Would you prefer a person from your own cultural background? Do you need any other assistance to communicate with us or to access our service? If you would like to learn more about the importance of asking questions, go to our Improving Communication page. Learn more about people like me – We come from many different places and we have different experiencesHow confident are you in working with people from CALD backgrounds with disability?Not at allA bitVery muchRemember, working cross-culturally and learning about working with different people never ends. There is always something else to learn and something new to explore. As they say: the world is an amazing place. For more, go to our Towards Cultural Competence page. Have you ever had any training in working with people from CALD backgrounds with disability?YesNoIf you want to know more, go to our Learning Portal.Do you make an effort to understand and be sensitive to an individual’s cultural differences and practices?YesNoUnsureIf you want to know more about being sensitive to cultural differences, go to our Learning Portal.Do you recognise and respect that individuals who are members of a community do not necessarily want to engage with members of their own community?YesNoUnsurePlease make sure people have choices. This is particularly relevant in relation to people receiving services from and participating in services with members of their own community. Respect people’s requests. Ask what they want. Don’t assume. Connect with us – we are in your community and we often don't know about you and what you doDo you actively promote your business or services to people from CALD backgrounds with disability?YesNoUnsureIf you want to learn more about how inclusion benefits individuals, communities and businesses, go to our Inclusion Works page.Tick the following if you: Identify the cultural needs of the people in your area and design programs/ services based on those needs Establish ongoing relationships with ethnic communities and multicultural services in your area Promote your services via ethnic newspapers, newsletters and community radio programs To connect with people from CALD backgrounds with disability in your communities, go to the our Reach Out page and check out the Making Links and the 1Community@aTime workbooks.Do you invite people from CALD backgrounds with disability to participate in relevant working groups?YesNoUnsureCheck out our Barrier Mapping tool to learn more. Make it inclusive- we want to take partDo you have an inclusion policy and procedures to support the involvement of people from CALD backgrounds with disability?YesNoUnsureClick here for some examples of policies.Tick if you have: Policies in easy English Policies translated into other languages Workshops or other opportunities for people to get together and learn about your policies and procedures For some policy examples from the participating partner organisations, please go to our Reach Out page.Do you have a Complaints and/or Grievances Policy and Procedures?YesNoUnsureDo you make it clear to people that if they make a complaint there will be no negative consequences such as discrimination in the provision of services or negative attitudes of staff?YesNoUnsurePeople might fear repercussions and may have had experiences of maltreatment because they have spoken out or have raised issues. Ways to make people feel safe include: state explicitly that complaints will be treated fairly and that there are no repercussions; Build trust over time; Allowing for anonymous complaints; Build a reputation for being fair and responsive to complaints and suggestions.Do you actively source funding for resources to enable inclusion, such as translating and interpreting services or personal assistance?YesNoUnsureGet your resultsWould you like to have a copy of your Self-Audit tool responses emailed to you? Enter your email below and we'll send you a copy. NameThis field is for validation purposes and should be left unchanged.