Skill Up

Skill up

SKILL UP

If you have watched the videos on our Listen page, you will have seen a range of stories showing people being welcoming, and creating a sense of belonging and inclusion. On the pages below we take you through 5 of those videos, unpacking some of the skills and attributes highlighted in the stories. Hopefully you’ll see that everyone can learn and practise to make others feel welcome and included.
 

1. Learning empathy

1. Learning empathy

This story shows that empathy – feeling with someone – goes a long way towards making someone feel welcome. Check out the skills you need to show empathy here.

2. Building trust

2. Building trust

Trust is such an important part of feeling welcome and belonging. Here Abdul-Karim and Benny talk about how taking time and sharing some common interests can build trust.

3. Improving communication

3. Improving communication

Listen to Malek’s story and it becomes clear that communication with people who speak a different language goes beyond using interpreters, requiring a range of communication skills.

4. Choice and control

4. Choice and control

Bringing in a bicultural worker and exploring non-traditional ways of understanding professional boundaries helps Halima exercise more choice and control.

5. Cultural competence

5. Cultural competence

In this final story, we explore the importance of being self-aware and reflecting on one’s own practice as a critical element in the journey towards cultural competence.